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KEEBSIES – PRIVACY POLICY

Last Updated: 10th December 2024

1. INTRODUCTION

KEEBSIES (“Company,” “we,” “us,” or “our”) recognizes the importance of your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, https://www.keebsies.com (the “Site”), or purchase items from us (the “Services”).

By accessing our Site or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any of the outlined practices, please stop using our Site and Services immediately.

We are a Singapore-based company, and we endeavor to comply with all applicable privacy regulations, including the Singapore Personal Data Protection Act 2012 (PDPA).

2. DATA WE COLLECT

2.1 Information You Provide

  • Order and Billing Data: When you place an order through our Site, we collect your name, billing and shipping addresses, payment details, email address, and phone number.
  • Account and Communication Data: Any details you voluntarily share with us while creating an account, subscribing to our newsletter, or contacting customer support.

2.2 Automatically Collected Information

  • Device Details: We may automatically capture information about the type of device you use, your IP address, browser type, time zone settings, and operating system.
  • Browsing Activity: As you explore our Site, we record pages viewed, links clicked, referring/exit URLs, and other usage statistics.
  • Cookies and Similar Technologies: We use cookies, tags, and pixels to understand how you interact with our Site and to improve your user experience. Most web browsers accept cookies by default, but you can adjust your settings to block or remove them.

2.3 Other Interactions

  • Feedback and Surveys: We may collect feedback you provide through surveys, contests, or promotions.
  • Social Media: If you link our Site to your social media accounts, we may obtain information in accordance with the platform’s data practices.

3. HOW WE USE YOUR PERSONAL DATA

We use your personal data for a variety of purposes, including:

  1. Order Fulfillment: To process your transactions, provide confirmation emails, and arrange shipping or deliveries.
  2. Customer Support: To respond to your inquiries, manage returns or exchanges, and handle warranty claims.
  3. Site Optimization: To analyze trends, measure user engagement, and enhance our Site’s layout, functionality, and security.
  4. Marketing and Communication: With your consent, to send you promotional materials, recommend products, and inform you about special offers or updates.
  5. Fraud and Security: To detect potential fraudulent transactions and enhance the safety of our Services.
  6. Legal Compliance: To comply with Singaporean laws, regulations, or court orders, and cooperate with law enforcement where required.

4. SHARING YOUR INFORMATION

  1. Service Providers: We may share necessary personal data with third-party partners who assist us with payment processing, shipping logistics, analytics, and Site operations. These partners process your data solely on our behalf and are contractually obligated to protect its confidentiality.
  2. Analytics Tools: We use third-party analytics (e.g., Google Analytics) to evaluate how visitors use our Site. These tools may collect and process data like your IP address and browsing patterns. You can typically opt out by adjusting your browser or account settings.
  3. Advertising Partners: We may collaborate with advertising platforms (e.g., Google Ads, Facebook) to serve targeted ads. You can manage your preferences or opt-out by visiting relevant advertising settings for each platform.
  4. Legal Requirements: We may disclose personal data to law enforcement or government agencies when we have a good-faith belief that such disclosure is necessary to meet legal obligations, protect our rights, or safeguard others’ security.

5. BEHAVIORAL ADVERTISING & COOKIES

We use behavioral advertising to deliver content and promotions we believe may be of interest to you. This involves analyzing your browsing data across different sites and may include:

6. DO-NOT-TRACK DISCLOSURES

We currently do not alter our data collection or usage practices when we detect a Do-Not-Track (DNT) signal from your browser. For more insights on DNT, please visit https://allaboutdnt.com.

7. DATA RETENTION

We retain your personal data for as long as needed to fulfill the purposes outlined in this Privacy Policy, including but not limited to processing orders, handling returns, and complying with legal obligations. You may request deletion of your data in certain circumstances; however, we may be obliged to keep certain records for legitimate business or legal reasons.

8. INTERNATIONAL DATA TRANSFERS

If you access our Site from outside Singapore, your data may be transferred to servers located within Singapore or in another jurisdiction where our service providers are based. We implement appropriate safeguards to ensure that your personal data is protected in line with this Privacy Policy and applicable local laws.

9. YOUR RIGHTS

9.1 Singapore PDPA Rights

  • Access and Correction: You have the right to request access to and correction of your personal data in our possession or under our control, subject to exceptions under the PDPA.
  • Withdrawal of Consent: You may, on reasonable notice, withdraw your consent for any specific use of your personal data, subject to legal or contractual constraints.

9.2 Other Jurisdictions

  • If you are located in the European Economic Area (EEA) or another region with comprehensive data protection laws, you may have additional rights regarding access, erasure, or restriction of processing.

To exercise these rights, please contact us at [email protected] with specific details of your request.

10. SECURITY MEASURES

We take reasonable steps to protect your personal data against loss, misuse, and unauthorized access. This includes the use of secure servers, encryption for financial transactions, and limited access controls. Nevertheless, no transmission over the internet can be guaranteed completely secure, and you acknowledge that you share information at your own risk.

11. THIRD-PARTY LINKS

Our Site may include links to external websites or services operated by third parties. We are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any external sites you visit or interact with.

12. CHANGES TO THIS POLICY

We reserve the right to revise or update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any modifications will be posted on this page with an updated “Last Updated” date. By continuing to use our Site or Services after such updates, you agree to the revised policy.

13. CONTACT US

If you have any questions, feedback, or requests regarding this Privacy Policy or how we handle personal data, please contact us at:

If you would like to raise a complaint about how we manage your personal data, you may also contact Singapore’s Personal Data Protection Commission (PDPC) or other relevant authorities in your jurisdiction.